Welcome to Prevento Ltd (“Prevento Ltd”, “we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit prevento.co.uk, subscribe to our services, or interact with us in any way.

These Terms of Service govern your use of our website prevento.co.uk and any related services, including the Prevento subscription platform, communication analysis tools, and QR-code verification system (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree, you may not use our Services.

Who We Are

Prevento Ltd

Registered in England & Wales (Company Number: 16832049)

Registered Address: 15 Montpelier Vale, London, England, SE3 0TA

Website: www.prevento.co.uk

Phone: 08000 123 456

Email: [email protected]

Eligibility

You may use our Services only if:

• You are 18 years or older
• You reside in a jurisdiction where our services are lawful
• You agree to comply fully with these Terms

Our Services

Prevento provides:

Communication Analysis

You may upload images, screenshots, texts, letters, or other communication materials. We review them and provide a likelihood assessment as to whether the communication is genuine or a potential scam.

Subscription Verification System

You receive:

• A unique reference number
• A verification link
• A QR code

When presented to callers, visitors, or third parties, this link/QR code confirms that you are a Prevento subscriber and protected by our monitoring and advice services.

Risk Alerts, Recommendations & Anti-Scam Advice

We inform you of suspicious indicators and offer guidance on staying safe.

We do not guarantee outcomes, prevent scams, enforce legal rights, or provide financial, legal, or emergency assistance. See Section 14 (Disclaimer).

Account Registration

To use our subscription services, you must:

• Create an account
• Provide accurate personal details
• Maintain the confidentiality of your login credentials

You are responsible for all activity under your account.

We may suspend or terminate your account if we suspect misuse, fraud, or breach of these Terms.

Subscription Fees & Payments

• Subscription fees are charged monthly
• Payment may be made via Direct Debit or Credit/Debit Card
• Fees are non-refundable except as required by law or permitted by our Cancellations & Refunds Policy
• Failure to pay may result in suspension of your account and Services

Any future price changes will be communicated in advance.

Use of the Verification Code, HyperLink and QR Code

You may share your unique QR code, link, or reference number with:

• Doorstep visitors
• Phone callers
• Organisations you interact with

The QR code and link only display your subscription/protection status, no personal information is shown.

You must not modify, misuse, copy, or reverse engineer any QR code or verification technology provided.

Uploading Content (Letters, Texts, Emails, Screenshots)

By uploading content, you:

• Confirm you have the right to share it
• Grant Prevento permission to analyse it
• Agree not to upload illegal, harmful, or abusive content

We may refuse to analyse content that is:

• Unlawful
• Abusive
• Encrypted without a password
• Incomplete or unreadable
• Connected to threats, violence, or criminal activity (or suspected thereof)

We do not store communication content indefinitely; see our Privacy Policy for retention timelines.

Prohibited Uses

You must not use the Services:

• For illegal purposes
• To harass, defraud, or mislead others
• To upload harmful or malicious content
• To attempt to hack, probe, or disrupt our systems
• To impersonate Prevento staff or representatives
• To analyse communications belonging to someone else without permission

We reserve the right to suspend accounts violating this policy.

Intellectual Property

All content on our website and platform, including logos, text, graphics, software, QR systems, and branding is owned by Prevento Ltd or licensed to us.

You may not:

• Copy
• Distribute
• Modify
• Reproduce
• Reverse engineer

any part of the Services without written permission.

User Content Rights & Licence

When you upload communications or material, you grant Prevento a limited, non-exclusive licence to:

• Store
• View
• Analyse
• Process
• Use
• Display

only as required to provide the Services.

We do not use your content for advertising or resale.

Third-Party Services

Our service may require the assistance of third-party services such as:

• Payment processors
• Cloud providers
• Analytics tools

We are not responsible for the content, security, or actions of these third parties.

Suspension or Termination

We may immediately suspend or terminate your access if:

• You breach these Terms
• Payments fail
• You misuse the QR code or verification tools
• We suspect fraudulent or harmful activity

You may cancel your subscription at any time through your account.

Availability of the Services

We aim to provide continuous service but do not guarantee:

• Uninterrupted access
• Error-free operation
• Freedom from viruses or cyber-attacks

Planned/Unplanned Maintenance, updates, or unexpected outages may impact availability.

Disclaimer of Warranties

Prevento provides advice and analysis based on available evidence, but we do not guarantee:

• That communication marked “safe” is genuine
• That communication marked “risky” is fraudulent
• That you will never fall victim to a scam
• That you will recover losses
• Any legal, financial, or professional outcome

All Services are provided “as is” and “as available”.

You remain solely responsible for your actions and decisions.

Limitation of Liability

To the fullest extent permitted by law, Prevento shall not be liable for:

• Financial loss resulting from scams
• Business losses
• Loss of data
• Indirect or consequential damages
• Losses caused by your decision to act (or not act) on our advice

Our total liability to you shall not exceed the total subscription fees you have paid in the preceding 12 months.

Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be limited by UK law

Data Protection & Privacy

Your personal data is handled according to our Privacy Policy, available at https://www.prevento.co.uk/privacy-policy/.

By using our Services, you consent to the processing of your data as described in that policy.

Changes to These Terms

We may update these Terms periodically.

We will notify users of significant changes, and the updated Terms will take effect upon posting.

Your continued use of the Services constitutes acceptance of the revised Terms.

Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have questions about these Terms:

Email: [email protected]

Address: 15 Montpelier Vale, London, England, SE3 0TA